{{UI.warning | json}}

QuinnDesk Call Center: AdministrationBack Home

Agent Username Status Worker SID Allocated Customers Action 
{{ worker.friendlyName }} {{ worker.activityName }} {{ worker.sid }}
{{ worker.attributes.team }}
   
Agent Username Worker SID Activities (EDT)
{{worker.worker_name}} {{worker.worker_sid}}
  1. {{event.status}}.
Friendly Name Phone Number Phone Number SID
{{phone.friendly_name}} {{phone.phone_number}} {{phone.sid}}

Filters

  Conference SID Customer Call Start Time (EDT) Customer Agent Hold Time Who Hangup
{{detail.sid}} {{detail.customer_start_time}} {{detail.customerCall.to_formatted}} {{detail.workerCall.to_formatted}} {{detail.customerCall.duration - detail.workerCall.duration}} seconds
Caller
Callee
Participants Start Time (EDT) End Time (EDT) From To Duration
{{detail.customerCall.sid}} {{detail.customer_start_time}} {{detail.customer_end_time}} {{detail.customerCall.from_formatted}} {{detail.customerCall.to_formatted}} {{detail.customerCall.duration}}
{{detail.workerCall.sid}} {{detail.worker_start_time}} {{detail.worker_end_time}} {{detail.workerCall.from_formatted}} {{detail.workerCall.to_formatted}} {{detail.workerCall.duration}}

Filters

Call SID Start Time End Time From To STIR
{{item.sid}} {{item.startTime}} {{item.endTime}} {{item.from}} {{item.to}} {{item.stir}}

Filters

Call SID Customer Call Start Time (EDT) Customer Call End Time (EDT) Caller Customer Hold Time
{{missed.sid}} {{missed.start_time}} {{missed.end_time}} {{missed.caller}} {{missed.customer}} {{missed.hold_time}} seconds

Filters

  Call SID Customer Call Start Time (EDT) Customer Call End Time (EDT) Caller Customer Status
{{detail.sid}} {{detail.start_time}} {{detail.end_time}} {{detail.caller}} {{detail.customer}}
Missed
Worker Date Status
{{detail.worker}} {{detail.date}} Timeout

Filters